How can we help you?

FAQ'S

Frequently Asked Questions

Shipping

Shipping destinations:

  • We ship both throughout the UK and worldwide.

Shipping times:

  • Local orders take 1-3 business days to be delivered to you and we ship within 1-5 business days this depends on the season or if we have had a launch- often big launches can hike dispatch times a little.
  • International orders take 5-10 business days to be delivered via Royal mail or DHL and we ship within same 1-5 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over £30 can have free shipping if you choose standard delivery.
  • Orders under £30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Payments


You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We also accept offer credit via Klarna, Clear pay or Laybuy

Note that additional exchange fee may apply if your currency is other than GBP.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email customerservice@elizahenri.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide you with instructions where to send returned goods. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that you will be responsible for shipping costs of returned items.
  • When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders placement


Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!


International taxes


International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.