Bow Box FAQ’s- UPDATED JUNE 2020
Welcome to Bow Box
Here we will try to answer all of your questions regarding our popular bow making subscription box service and Monthly Box.
If you do not find the answer you need, then please feel free to get in touch for further information but some of our most popular questions have been tackled below..
What can I expect to receive in my monthly box ?
Every month you are guaranteed to receive a minimum of 6 new on trend, unreleased products (although it’s usually always more).
These could be in sample size A5 sheets, usually approximately 4 or 5 A5 sheets but you will always receive at least 1 full-size product (A4 size) in every single box.
Inside the box could contain anything from glitter fabric sheets to leatherettes, luxurious fabric Felt materials to pretty embellishments, transfers, useful tools and of course in every box you will receive either a brand new exclusive template (or tool) OR a new exclusive Embroidery/Feltie design to help you create some awesome new products.
Each month is themed, just to give you a little hint on what you might expect to receive.
We usually drop the theme early on the morning of Bow Box Release but look out for subtle clues on our countdown to Bow Box posts and sneak peak posts on our social media channels.
What we guarantee from our box is that we will never send you a product that you have had previously from our site and we will only ever send new and unreleased products, this is where we create value. Our box is about high quality and new products. Everything in the box will be a snapshot of what's to come in a future fabric launch.. so you are basically getting to preview new season stock and sample new season products, ahead of the release. The products in the box are not available online until later in the month. Box products are not released until 1-4 weeks after the box launch so this is a fantastic opportunity to sample them before launch and test them with your customers to see what they think.
Each box also contains a unique exclusive template, tool or embroidered item and you will always be the first of our customers to receive this.
This could be either a bow template or novelty shape, a slider Feltie or bow holder or other embroidered items such as Felties, fluffy babies, bow tails or toppers etc. The possibilities are endless as we create everything in store..
Most importantly our box was created to help you think outside the box and inspire your creations, whilst also giving you extra value for your money and giving you brand new products before they hit our shelves.
As we don’t release the items from the box to everyone else until launch, this gives you a massive head start on your creations 😍🙌🏻
There are also extra incentives such as competitions and vouchers included in the box.
How much is it?
A month’s subscription of Bow-Box costs just £10 a month, plus your standard £2.95 1st class p&p or if you opt to purchase the box as a one off purchase this gives you the option for 2nd class, which is £1.99.
We offer our subscriptions with no long term commitment and you can cancel anytime with our monthly roll over option. To do this you must make sure that you set up an account on our website, using the same email you used to create your subscription. Doing this links up your subscription to your account and here you will be able to manage your subscription, edit details, skip boxes or cancel should you wish to stop receiving them.
You can also choose to prepay more in advance, for a 6 month or 12 month subscription period and here is where you can save money too - with a 6% discount for 6 months and 12% discount for 12 months. After this period it converts to a roll on subscription so if you do not wish to subscribe after this initial payment period - you must please remember to check the box correctly when signing up so that you will not be charged in advance again. We cannot be held responsible when this happens. Please read this carefully when signing up and choose how you wish to proceed after the advance period ends.
How do I pay?
You can choose to pay for a one time purchase which will checkout the normal way either via Paypal, Shopify payments or Apple pay.
If you wish to make this a regular subscription month by month then you will use stripe payments which currently only accepts card payments. You can log in anytime and manage your subscriptions by creating an account on our site.
Can I cancel my subscription?
Yes with our monthly subscription service you can just log in to your account and cancel your subscription at anytime. With the 6 months & 12 months plan you can choose to end your subscription after the 6 or 12 month period has finished, by choosing to opt out at the end of it and not renew.
If you forgot to set up an account when you signed up, no problem at all just set up an account now with the email you provided for your subscription originally and once you have registered it will automatically add the subscription to your account. So Simple..
You can also pause your subscription If you want to take a break and return at a later date. There is also the option to skip a month so if you see the theme and think you won’t be able to work with that, just head to your account click skip and wait until next month for your new box. 🙌🏻
When will I get my box?
This all depends on the date that you signed up.
Subscriptions open up from the 1st of every month from approx 11:30am onwards. If you are a subscriber your box is always posted first above non subscribers this is our commitment to you for subscribing to our brand.
Important update- PLEASE READ
Since January 2020 our boxes have been a sell out every month. We have continued to increase the demand further, however no matter how much we have tried it has never seemed to be enough and we really dislike having to disappoint any customers. Having listened to all your feedback from posts, emails and messages, we have decided to no longer restrict the quantity of boxes available. To be able to do this in the most sensible and appropriate way we have had to make some important changes to the way it will work.
Boxes will be released for sale on the 1st of every month as before- however- You will need to get your order in before 20th in order to qualify for that months box after this the listing will show as unavailable until 9am on the 1st of the month.
We will now begin posting subscription boxes from the 15th of every month onwards.
This is a guideline, as due to the high volume of boxes we receive, we try to dispatch as many as we can at a time to make the surprise more enjoyable for everyone.
If you are a non subscriber your box will be posted between the 20th-25th - however it could be sooner after subscribers boxes have been sent.
Bow Boxes are dispatched in order of subscribers boxes which go first, after this we start to work through boxes from 9am onwards from the 1st of the month. If you order other items with your order, please expect a delay on your order being dispatched as these need extra time to be processed especially fabric felts, transfers, personalised items and felties, which are all made & crafted in our store and these items have a longer turnaround time.
During Bow Box week you should expect a delay on all orders by a few days longer than our normal 1-2 day turnaround. We appreciate your patience during this busy time and so we ask that you wait at least a week after before chasing up your order- if you haven't received a dispatch email yet.
All boxes are sent 1st class recorded delivery unless you choose to receive 2nd class. Please allow longer for international deliveries.
After the initial purchase your next box will be dispatched within the first/second week of every month unless clearly stated on our website.
Bow box day for enrolment and payment is always the 1st of every month from 9am, this never changes so you can always rely on your Bow Box for consistency.
Please note that payment day and dispatch day are not the same as stated above.
Dispatch day is always announced on our social pages so if you follow us on social media
you will receive more regular updates on dispatch times.
If I don’t get a box straightaway will I be able to purchase the box later in the month?
Ususlly yes, we try every month to accommodate all box requests up until atleast the 20th of every month. Quite often we may have a theme or a super popular item and whilst every month we always order for the demand, we cannot always predict how quickly they will sell out so please also bare this in mind.
Since we launched back in June 2017, our Bow boxes have grown in popularity and demand and we always try to keep up with the demand every month but occasionally we won’t always be able to keep stock of Boxes until the end of the month.