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Shipping Policy

LOOKING TO PURCHASE & WANT TO KNOW HOW LONG IT WILL TAKE TO GET YOUR HANDS ON THOSE PRETTIES?

Here you can find all the up to date information on how we dispatch, ship and deliver your orders…

NEW REVISED UK STANDARD DELIVERY

UK Standard Delivery is now FREE on orders over £35 and this gives you free second class postage.

We also offer free 1st class delivery when you spend over £50.

We also offer free tracked 24 delivery on orders over £65+

Orders below this amount will either be shipped using a 24 or 48 hour service depending on whether you select 1st or 2nd class delivery at checkout. Our aim is to ship as many orders as we can the same day but please take note that’s our dispatch time is usually within 1-3 working days as we are a busy shop and we print and manufacture most of our items in store.

During busy periods this may peak to 1-7 working days, (please kindly note this is excluding weekends).

Please note the exceptions of these rules, the above does not apply to pre-orders, personalised items and orders that contain our subscription box service Bow Box.

Order updates are available by logging into your account. Fulfilled means your order has shipped. Unfulfilled means we are busy prepping it ready to go.

If you are not around to accept delivery of your parcel, a calling card may be left, and your parcel will be taken to your local sorting office for collection next working day. Royal Mail may leave it with a neighbor, or in a safe place, this is entirely at their discretion. A delivery card should be left to let you know this has been done.

Unfortunately, we cannot deliver on a bank holiday or Sundays. In these circumstances, please expect your delivery to arrive with you on the next available working day.

UK EXPRESS DELIVERY

We now offer UK Express Delivery this is £4.99 and your order will be delivered via the Royal Mail Tracked 24 service. Orders made after the deadline will be dispatched the next working day.

The service is available to you if you order by 1pm, Monday to Friday only, you will receive your goods the next day. If you order before 1pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee Saturday delivery.

If you order on Saturday or Sunday, you will receive your goods on the following Tuesday as we do not operate of a weekend. Excludes our subscription box Bow Box, personalised Items, and pre orders.

Unfortunately, we cannot process or deliver your orders on a Bank Holiday or Sundays.

You can fully track your order on this service by logging into your account.

If you are not around to accept delivery of your parcel, a calling card may be left, and your parcel will be taken to your local sorting office for collection next working day. Royal Mail may leave it with a neighbour, or in a safe place, this is entirely at their discretion. A delivery card will be left to let you know this has been done.

 

ROYAL MAIL UK GUARANTEED NEXT DAY DELIVERY BEFORE 1PM

We also now offer UK Next Day Delivery guaranteed before 1pm. The service is available for £7.99 and your order will be delivered via Royal Mail special delivery. You must order by 1 pm Mon- Friday to guarantee next day delivery. Excludes personalised Items, and pre orders. Also excludes our subscription box Bow Box.

Orders made after the deadline will be dispatched the next working day.

We cannot process or deliver on a Bank Holiday or Sundays.

Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left, and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done, if not they will return the parcel to your local depot and retry on the following working day.

ROYAL MAIL UK GUARANTEED NEXT DAY DELIVERY BEFORE 9AM

We now also offer UK Next Day Delivery guaranteed before 9 am. The service is available for £9.99 and your order will be delivered via Royal Mail. You must order before 1pm Mon- Friday to guarantee next day delivery. Excludes personalised Items, and pre orders. Also excludes our subscription box Bow Box.

Orders made after the deadline will be dispatched the next working day.

We cannot process or deliver on a Bank Holiday or Sundays.

Order tracking is available by logging into your account.

If you are not around to accept the delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbor, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. If not they will return the parcel to your local depot where you may be able to collect or they will attempt delivery again the next working day.

REPUBLIC OF IRELAND

For peace of mind, EHC only offers trackable international delivery.

To ROI the cost is £7.99 for orders up to £50, orders £50+ is £9.99.

We offer FREE International Delivery on orders over £99..

 Deliveries will be made in 3-7 working days after you place your order depending on your location.

We cannot process or deliver on a Bank Holidays or Sundays.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and we cannot predict what the charges may be. Customs policies do vary widely from country to country, so you may wish to contact your local customs office for further information.

 

EU AND WORLDWIDE DELIVERY INFORMATION

For peace of mind, EHC only offers trackable international delivery.

To EU destinations the cost is a standard £8.99 charge for orders up to £50 and £12.99 for orders over £50+.

Delivery to Australia is £11.99 standard and £14.99 for orders over £50

For the rest of the world the cost is £9.99 standard and £14.99 for orders over £50+.

We offer FREE International Delivery on all orders over £99* ..

Barring Australia - free postage to Australia is only free over £125

Deliveries will be made in 7-10 working days after you place your order depending on your location.

We cannot process or deliver on a Bank Holiday or Sundays.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you may wish to contact your local customs office for further information.

TERMS OF POSTAGE

  • If you opt for standard delivery at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, EHC will re-send your order at the company’s expense and we will make a claim on your behalf.
  • If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, EHC will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
  • Royal Mail doesn't class an INTERNATIONAL item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.
  • All standard parcels will be dispatched on the next working day if they are placed after 9am.
  • However, any parcel placed after 1pm using any other service will only be dispatched on the next working day.
  • We do not dispatch on weekends or Bank Holidays unless we are extremely busy.

Thank you so much. If you have any further questions that we have not answered above please don't hesitate to get in touch, we'd love to hear from you!