Why Choose Us?
Why choose Eliza Henri Crafts as your supplier?
Why should you choose to buy from us?
The list is too long- but we've put together a few of our best points- our core values and promises to you, that we think make us top of our game.
- Fast Dispatch- Our normal dispatch time is 1-2 days turnaround on all our Craft products because we believe in getting your order to you in the fastest time and we ship all our products 1st class. You shouldn't have to wait for your order any longer than necessary if we have the item in stock. Occasionally when we introduce new product ranges we do launch nights- these can mean that over 300 orders are placed within the first hour so please bare with us on dispatch times after a launch as these may increase to up to 7-10 working days, this happens at least once a month.
- Customer Obsessed- We pride ourselves on providing a professional & personal service every time. We don't just want to meet your expectations.. we want to exceed them every time, always going that extra mile for every customer.
- Knowledgeable- We have a team of helpful staff on hand to answer all your questions 24/7, equipped with excellent knowledge of all our of our product range and advice. You will always receive a reply within 24 hours to any query. Also, if you are on facebook search for our VIP Customer support group- Eliza Henri Crafts VIP Customer Group. This is for customers only though, so please only request to join if you are a customer.
- Quality Every Time- We want to ensure that your purchase is of the highest quality, which is why we only source and acquire products that meet these needs. As fellow crafters ourselves, we've spent years sourcing only the best that we can find and at great affordable prices.
Transparency- We will always keep you up to date about every part of your order. The process is transparent, so you know every detail of your order from start to finish and can login in anytime to get an update. Once your item is completed you can log in and get updates and once its been dispatched you will receive email updates too.
Ahead of our game- We consistently source new products in our range, as we want to provide you with the most up to date items that we can. We constantly update our product range to remain top of our market. You will always see it here first.
- Reliable- No pre-orders here all items we sell are in stock and ready to go.
- Delivery- A UK based supplier but we ship worldwide at great prices for fast and secure shipping.
Rewards- We have a great loyalty scheme you get points for every pound you spend, every time you shop with us.This is all automatic and done online, once you've collected so many points you can choose your rewards.
- Feeling Blue? - Every 25th Customer receives their order in a blue parcel bag which means they've won a FREE Surprise Treat Pack with their order. If your order ends in 00, 25, 50 or 75 it means you've won.. and look out for that blue parcel on it's way.