Looking to purchase and want to know how long it may take to receive your pretties?
Here you can find all the up to date information on how we dispatch, ship and deliver your orders…
We can now deliver all over the world and we have great and affordable prices for shipping to the United States, Europe and the rest of the world. We send all orders via an international trackable service so you have a no worry guarantee when you order from us and can check the status of your order at any time.International orders could be subject to taxes or duty fees, these are your responsibility so please make sure when purchasing items that they are not prohibited from entering your country as we cannot be held accountable for anything that happens to them because of this.
We ship most of our orders via Royal Mail, parcel force and DHL. Delivery time will vary depending on the delivery option you chose at checkout.
Delivery times may vary slightly depending on the season but delivery time is usually 1-3 working days from dispatch this does not include turnaround time. However due to the Pandemic, order times have rose slightly. Currently 2-10 working days.
We offer free delivery when you spend over £30 or more through out mainland UK- no hidden costs. Under £30 you can choose between 1st or 2nd class at the checkout.
Free International delivery also when you spend just
Dispatch emails are sent between 5.30-6.30 pm every day, so please wait until after this time if you haven't received a dispatch email before emailing us to check if its been posted as we will not be able to reply. We generally attend to all messages and admin within 24 hours and usually after 6 pm.We post all our parcels via a confirmed service to ensure that your parcels reach you in good time and safely. Delivery is free in the UK when you spend over £30.International delivery is now sent by tracked and signed which is a little more costly than standard, however it ensures that your parcel arrives safely and quicker than standard.
How to order from EHC
Unfulfilled means your order has been received and we are currently working on it. Fulfilled means your order has been dispatched and depending on the service you have chosen should be with you within 1-3 working days. Payment status pending means that we haven't received payment for your order, please contact us to discuss this. (Eg. Paypal echeque).
We understand that sometimes you may wish to add more Eliza Henri Goodies to your order, unfortunately once your order has been submitted we are unable to alter it even if it still says unfulfilled. If you'd like to purchase more of our products what we can recommend is that you place another order and email us the order numbers that you wish to combine. However, if your order has already begun being processed we may not be able to combine this for you.
During busy periods this option is unavailable.
Should you wish to cancel an order within the first 24 hours of making it, just email us at firstname.lastname@example.org with your order number and we will do what we can to help.On a rare occasion that we have to cancel your order- this will only happen if the item purchased is out of stock with our suppliers and if this happens a full refund will be issued or we will work with you to offer an identical product where available. We also reserve the right to refuse service to anyone, for any reason, at any time. If your order contains any item personalised you must notify us immediately, if we have started the order we will not be able to cancel it.
Returns and exchanges
Not happy with your purchase for any reason, please let us know.
If you are unsatisfied with the product for any reason you can send this back to us for a refund or exchange, however it must be returned in the original condition it was sent to you in, if its not resell-able we will not accept this. Returns must be sent back within 7 days if not received within this time we cannot accept a refund after this time has passed. Please make sure you pay the correct postage when returning your item or we will not receive your parcel and it will be returned to sender.Faulty items will need to be returned in return for an exchange or refund. If your item received is faulty or damaged you must notify us immediately within 3 days of receiving your order. After this time has passed we will not issue a refund only an exchange.Templates are non returnable due to the nature of the item and copyright purposes. We cannot accept returns on these, please note before purchase. This did not affect your statutory rights.Please retain proof of postage when returning items to us, we cannot be held responsible for items that fail to arrive with us or for peace of mind you should use a traceable service.When returning items you must contact us on our Facebook page or Instagram to let us know first, or you can also contact us on our email address at email@example.com once we have acknowledged the request to return you can then send this back.
Currently 2-10 working days. Normal periods are 1-3 working days. Embroidered Items are currently on a 21 working days turnaround- although we've temporarily closed this section so we can return to our normal 7-10 working days turnaround.
If you place your order on a weekend your order will be processed the following business day. Please note this may take longer during sale or busy periods. We recommend allowing 1-2 working days from placing your order under normal circumstances.